Shipping policy
Last updated: October 25, 2026
Thank you for shopping with RagRoyale! We want your shopping experience to be as smooth and enjoyable as possible. Below you'll find everything you need to know about how we process, ship, and deliver your order.
1. Shipping Destinations
We currently ship to the following countries:
- United States
- Australia
- New Zealand
Shipping availability is confirmed at checkout based on your delivery address.
2. Order Processing
Orders are typically processed within 1–2 business days after being placed.
Processing time refers to the time needed to prepare your order for shipment and is separate from the estimated delivery time.
Business days exclude weekends and public holidays.
Once your order has shipped, you'll receive a shipping confirmation email with your tracking information.
3. Shipping Methods & Estimated Delivery Times
We currently offer the following shipping method:
Tracked Standard Shipping: 5–9 business days
Estimated delivery times begin once your order has been shipped and do not include order processing time.
Please note that delivery times are estimates, not guarantees. Actual delivery times may vary depending on your location, carrier operations, customs processing, weather conditions, or other circumstances outside our control.
Any applicable delivery estimates shown at checkout will take precedence over the general estimates listed above.
4. Shipping Costs & Free Shipping
We offer FREE Standard Shipping on orders over $50 USD, or the equivalent amount in your local currency.
The applicable threshold is converted into your local currency based on the currency displayed at checkout.
For orders that do not qualify for free shipping, shipping costs are calculated and displayed at checkout before you complete your purchase.
The final shipping charge, including any available free shipping offer, will be shown at checkout.
5. Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number and, where available, a tracking link.
Tracking information may take some time to become available or update after your package has been dispatched.
If you haven't received your tracking information or need assistance tracking your order, please contact us at info@ragroyale.com.
6. Customs & Import Duties
International shipments may be subject to customs inspections, import duties, taxes, or other charges depending on the destination country and applicable regulations.
The handling of any applicable import charges may vary depending on the destination and shipping method.
Any import-related charges collected by RagRoyale at checkout will be displayed before you complete your purchase. Additional charges may apply where permitted by applicable law.
If you have questions about potential import charges for your destination, please contact us before placing your order.
7. Delivery & Address Accuracy
Orders are delivered by local postal services or courier partners, depending on your location and the shipping method used.
Please ensure that your shipping address is complete and accurate when placing your order.
If you notice an error in your address, contact us as soon as possible at info@ragroyale.com. We will do our best to update it before your order ships, although changes cannot always be guaranteed.
If delivery cannot be completed, the carrier may leave a notification or provide instructions for arranging redelivery or collecting your parcel.
8. Delayed, Lost, or Damaged Packages
Although we do our best to ensure timely and safe delivery, occasional delays or delivery issues may occur.
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at info@ragroyale.com.
We will investigate the issue and work with the shipping carrier to find an appropriate resolution, which may include a replacement or refund where applicable.
Nothing in this policy limits your rights under applicable consumer protection laws.
9. Failed Delivery & Returned Packages
If a package cannot be delivered due to an incorrect or incomplete shipping address, repeated unsuccessful delivery attempts, or failure to collect the parcel, it may be returned to the sender.
If this happens, please contact us so we can review the situation and discuss the available options, including possible reshipment or refund.
Where the failed delivery is attributable to an incorrect address or other circumstances within the customer's control, reasonable additional shipping or return costs may apply, subject to applicable law.
10. Orders Marked as Delivered
If your tracking information shows that your package has been delivered but you haven't received it, please check around your delivery location and with anyone who may have accepted the parcel on your behalf.
If you still cannot locate your package, contact us at info@ragroyale.com.
We will review the available tracking information and work with the carrier to investigate the delivery and determine an appropriate resolution in accordance with applicable law.
11. Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible at info@ragroyale.com.
We will do our best to accommodate your request before your order has been shipped.
Once an order is in transit, changes or cancellations may no longer be possible.
This does not affect any cancellation, withdrawal, or refund rights you may have under applicable law or our Refund Policy.
12. Contact Us
If you have any questions about shipping, delivery, or your order, we're always happy to help.
Email: info@ragroyale.com
For our full business and contact details, please visit our Contact Information page.