Refund policy

Cancellation

 

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product is already shipped out.

 

Returns (if applicable)

 

We accept returns on products. Customers have the right to apply for a return within 30 days after delivery.
To be eligible for a return, your item must be undamaged and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers are responsible for the shipping costs for any return. No restocking fee will be charged to the consumers for the return of the product.

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

 

Late or Missing Refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund yet, please contact us at info@ragroyale.com.

 

Starting a Return

 

To initiate a return, kindly contact us at info@ragroyale.com. If your return is approved, we'll provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that we cannot accept items sent back without prior approval.