Got Questions? We’ve Got Answers

Everything you need to know about products, orders, and shipping.

Why choose RagRoyale?

Because your Ragdoll deserves more than basic care. RagRoyale combines gentle, thoughtful design with premium features to make grooming safer, easier, and more comfortable, turning it into a calm, loving ritual instead of a stressful chore.

Are your products safe for my Ragdoll?

Yes. Every RagRoyale product is designed to be gentle on sensitive skin and soft fur, making them safe for both kittens and adult Ragdolls.

Will my cat actually tolerate grooming with these tools?

Most cats do. Our tools are quiet, gentle, and designed to reduce stress, helping even sensitive cats stay calm during grooming.

Are your products suitable for beginners?

Absolutely. Each product is easy to use and made to give you full control, even if you’ve never groomed your cat before.

Can I use these products on other cats or breeds?

Yes. While designed for Ragdolls, our products work beautifully on all long-haired and even short-haired cats.

Shipping and Delivery

Where do you ship?

We ship to most countries worldwide, including the US, UK, Canada, Australia, and across Europe.

How long will it take to receive my order?

Orders are processed within 1–3 business days.

Delivery times depend on your location:

  • US, UK, Canada, Australia: 4–8 business days
  • Europe & worldwide: 5–9 business days

Do you offer free shipping?

Yes, we offer FREE shipping worldwide on all orders over $50.

How can I track my order?

Once your order ships, you’ll receive an email with your tracking number so you can follow your delivery every step of the way.

What happens if my order is delayed?

Occasionally, delays can happen due to customs or local postal services. If your order is taking longer than expected, contact us and we’ll help resolve it quickly.

What if I entered the wrong shipping address?

If you notice a mistake, please contact us as soon as possible and we’ll do our best to update it. However, once your order has been shipped, we’re unable to make any changes to the delivery address.

Warranties

What if I receive a defective or wrong product?

Check your order on arrival. If it’s damaged, defective, or incorrect, contact us and we’ll fix it with a replacement or refund.

Can I return my order?

Yes! You can return any product within 30 days. Contact customer care to start the return.

What kind of warranty do you offer?

All RagRoyale products can be returned within 30 days of delivery, even if you’ve used them. The items should be in their original packaging and in the same condition you received them. This ensures you get a full refund or exchange.

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